Privacy Policy
PABLO J. COMPANIONI DELGADO, DMD P.A. | Companioni Dental Smile
This Privacy Policy applies to SMS communications and all services provided by PABLO J. COMPANIONI DELGADO, DMD P.A., doing business as Companioni Dental Smile (“we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal information.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
PABLO J. COMPANIONI DELGADO, DMD P.A. | Companioni Dental Smile does not share customer opt-in information, including mobile phone numbers and SMS consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request services
- Opt-in records and timestamps for communication channels (SMS, email)
Non-Personal Information
- IP address, browser type, device information
- Website usage data and analytics
- Cookies and similar tracking technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
SMS Consent Collection
SMS consent is collected when users voluntarily submit their mobile phone number through our website contact forms or appointment scheduling tools at https://companionidentalsmile.com/ and affirmatively select one or more consent checkboxes authorizing us to send text messages.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our dental services
- Process transactions and payments
- Communicate with you regarding inquiries, appointments, and services
- Send promotional communications only when you have separately and explicitly opted in
- Enhance website functionality and user experience
- Maintain records of communication preferences and consent
- Ensure security, fraud prevention, and legal compliance
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
Consent to receive text messages is not a condition of receiving dental treatment or services.
Opt-In & Consent
You will only receive SMS messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and applicable laws.
Users may separately opt in to receive:
- Non-marketing text messages, such as appointment confirmations, reminders, and service-related notifications
- Marketing text messages, such as promotions, discounts, limited-time offers, and new service announcements
Each consent type is optional and collected independently through clearly labeled consent checkboxes on our website forms.
Message Content & Frequency
- Message frequency varies based on your interaction with our office
- Typical messages include appointment-related communications surrounding scheduled visits
- Promotional messages are sent only to users who have opted in to marketing communications
Opt-Out Instructions
- You may opt out of SMS messages at any time by replying STOP or OUT
- You will receive a confirmation message, and no further messages will be sent unless you re-opt in
- Opt-out requests are processed immediately
Help & Support
- Reply HELP for assistance
- Contact us at [email protected] or +1 786-304-2447 during business hours
Carrier Information
- Message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
4. Mobile Information Non-Sharing Statement
Mobile phone numbers, SMS opt-in data, and consent records will never be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
5. SMS Data Protection Statement
Information sharing to subcontractors in support services (such as SMS delivery providers and customer service platforms) is permitted solely to deliver messages you have consented to receive. All other use-case categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties. We implement strict safeguards to protect SMS consent records and messaging data.
6. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
Service Providers
We may share information with trusted third-party vendors who assist in operations such as payment processing, appointment scheduling, and SMS delivery. All service providers are contractually obligated to maintain confidentiality and security.
Legal Compliance
We may disclose information if required by law, legal process, or to protect our rights.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information will remain protected under this Privacy Policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments
- Employee data-protection training
- Breach notification procedures as required by law
No system is completely secure, but we use commercially reasonable measures to protect your information.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and usage
- Remember user preferences
- Improve website functionality
Cookies and tracking technologies do not initiate SMS messages and do not override SMS opt-in or opt-out preferences. You may manage cookies through your browser settings.
9. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails via unsubscribe links
- Opt out of SMS messages by replying STOP or OUT
- Withdraw consent for future communications at any time
Withdrawing SMS consent will stop future text messages but will not affect existing appointments or dental services.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Companioni Dental Smile.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date noted.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Companioni Dental Smile
Phone: +1 786-304-2447
Email: [email protected]
Website: www.companionidentalsmile.com
By using our website and services, you consent to this Privacy Policy